Issues That Require Support Assistance

If you're having any of the below issues, please reach out to support@elevateht.com

Table of Contents

System Integrations & Connections

Inventory & Workflow Issues

Reporting & Data Accuracy

Printing & Technical Errors

Patient Management

System Integrations & Connections

• EDI/API Punchout Ordering Troubleshooting — EDI/API connection issues with vendors such as McKesson, Henry Schein, Medtronic, etc.
  When reaching out, please include your vendor account number (Ship-To).

• PM/Billing/EHR Integrations — Issues related to connected systems like Practice+, ModMed, AdvancedMD, QuickBooks, Athena Health, etc.

Inventory & Workflow Issues

• Dose or Serialized Inventory Troubleshooting — Missing, duplicate, or incorrect serial numbers.

• Infusion Workflow Questions — Issues or clarifications related to infusion workflows.

• Retina Workflow Questions — Support for retina workflows, including billing reports or J-code errors.

• Workflow Support — Help understanding how to best use Pulse features within your daily processes.

Reporting & Data Accuracy

• Report Discrepancies — Filters not working or calculations not matching expectations.

• Understanding Reports — Clarification or guidance on how to interpret report data.

Printing & Technical Errors

• Label Printing Issues — Troubleshooting label printer setup or print errors.

• Export or Print Commands Returning Errors — These may indicate a system bug; please report them.

Patient Management

• Merging Patients in the Patient Tab — Requests to merge or correct patient records.